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Ordering, Shipping, and More

HOW TO ORDER 
You can order by phone or online. For phone orders, please call (800) 456-9654 or (415) 488-5775. To shop online, click here.

ORDER PROCESSING
Orders received by 11am Pacific Time Monday through Friday will generally be shipped out the same day. Orders received after 11am Pacific Time Monday through Friday will generally be shipped out the next business day.

CREDIT CARD ORDERS & BACKORDERS
Your card is usually charged when you place your order, as long as the items are in stock. If your order contains backordered items, the backordered portion will not be charged to your account until the items become available. We will contact you if any portion of your order is backordered.

SHIPPING
Our standard shipping option is via US Postal Service, but we also ship via UPS, too. You’ll be given a choice when placing your order online or over the phone. Shipping costs are based on actual UPS or USPS shipping rates calculated using your ship-to ZIP code. If you live nearby and want to pick-up in person, that's no problem...just select "Pick Up" as your shipping method and we'll let you know when it's ready.

ONLINE PACKAGE TRACKING 
When your order ships, we'll send you an email with a tracking number.  

RETURNS
We want you to be completely satisfied with your order. If you’re not, let us know whether you’d like us to replace the order, issue you a credit for a future order, or refund your money. If returning product, you must first call to obtain a Return Authorization Code. There are no refunds of shipping fees for returns not due to our error.

COUPONS AND DISCOUNT CODES
Only one certificate, coupon, or discount per customer (pre-tax). Only valid on orders placed with Emerald Products, Inc. Not valid on previous purchases, shipping fees, or gift certificates. Cannot be combined with any other discount or offer. Coupon must be presented at time of purchase. Not redeemable for cash. Coupon may be used only once. Cash value of 1/100 cent. Must be redeemed prior to the expiration date.

WHOLESALE CUSTOMERS AND WHOLESALE POLICIES 
To become a wholesale customer or to view our wholesale order policies, please visit our Wholesale Customer page.

QUESTIONS
Ever have questions about our products or your order? Feel free to Contact Us at any time.